KeepPace

Industries / Home services

The quote request came in while you were under a sink.

Every call and quote request gets an instant reply and follow-up until the homeowner books, so the job doesn’t go to whoever picked up.

See it working See pricing
One missed call, from ring to bookedExample. Names and details are illustrative.
  1. 10:14 AM Missed call, no voicemail
  2. 10:14 AM Text sent automatically

    Hi, it’s Northline Heating. Sorry we missed you, we’re on a job. What’s going on with your system?

  3. 10:16 AM Homeowner replies

    Furnace quit overnight. No heat.

  4. 10:16 AM Booking link sent

    Sorry to hear that. Pick any open slot today and we’ll confirm right away.

  5. 10:19 AM Service call booked Today, 1:00 PM

You can’t answer the phone from a roof.

It’s 10:15 on a cold morning and you’re elbow-deep in a water heater when your phone buzzes. Someone across town has no heat.

You call back at lunch. They’ve already booked the company that picked up.

Why it happens

The work doesn’t leave a free hand for the phone, and plenty of crews have no office staff at all, so the person who could answer is the one holding the wrench.

Emergency calls make it worse. A homeowner without heat or water doesn’t wait until evening. They call the next number on the list.

Speed is the whole game

The business that replies first usually wins the job. Not the cheapest, not the best. The fastest.

  1. 21×

    The window is minutes, not hours.

    Replying within 5 minutes instead of 30 made contact about 100× more likely and qualifying the lead about 21× more likely.

    Lead Response Management Study, Dr. James Oldroyd, MIT / InsideSales, 2007 (15,000+ leads)
  2. 42 hrs

    Almost nobody makes it.

    The average firm took about 42 hours to respond to an inbound lead, and 23% never responded at all.

    Oldroyd, McElheran and Elkington, Harvard Business Review, 2011 (2,241 US firms)
  3. 50%

    And one attempt isn’t enough.

    Half of sales leads are never contacted a second time, yet 93% of converted leads are reached by the sixth phone attempt.

    Velocify contact strategy research; XANT research

Published research on inbound lead response across industries, mostly business-to-business. These figures describe the problem. They are not KeepPace results.

What KeepPace does about it

  • Instant response

    Every quote request from your website or ads gets a reply right away, including after hours.

  • Missed-call text-back

    A missed call triggers a text right away, so an emergency caller hears from you before they dial the next company.

  • Multi-day follow-up

    Estimates that go quiet get followed up for days, instead of one call and done.

  • Reminders and no-show recovery

    Service call reminders mean fewer wasted trips, and missed appointments get a prompt to rebook.

  • After the job

    A review request after the job, and a check-in when the next maintenance season comes round.

One price. Every lead.

Published, flat, and the same for every business. No tiers to compare and nothing to negotiate.

$750One-time setup
$400Per month, flat
  • Flat rate. No lead caps, no tiers, no per-message charges. A busy month costs the same.
  • Done for you. We set it up end to end. Your part is one short intake conversation.
  • Works with what you have. Leads keep coming from your existing sources. Nothing to switch or rebuild.
  • You stay in control. Your voice, your messages. Step into any conversation whenever you want.

Compare it with one recovered replacement job.

KeepPace, first year
$5,550
One replacement job
[VERIFY: typical full system replacement value]

Use a replacement-scale job, not a service call, and confirm the figure before publishing. First year is $750 setup plus 12 months at $400.

Questions

Who writes the messages?

They’re written for your business, in your voice. You can step into any conversation and take over at any time.

I already have a CRM. Why would I need this?

A CRM stores your leads. It doesn’t answer them in ninety seconds at 10 p.m. Leads keep coming from the sources you already use, and KeepPace makes sure each one hears back.

How much work is the setup?

Very little on your side. We set everything up for you. Your part is one short intake conversation about how your business works. You’re not learning new software.

I don’t get that many leads. Is it worth it?

If anything, it matters more. When leads are scarce, each one you lose costs more.

Is there a limit on leads or messages?

No. It’s a flat $400 a month with no lead caps, no tiers and no per-message charges.

What happens when a lead doesn’t reply?

They keep getting follow-ups over several days. If they book, the appointment comes to you. If they go genuinely cold, the messages stop, so nobody gets pestered forever.

Where do clients log in?

Clients sign in to their KeepPace portal at app.getkeeppace.com. It’s also linked as Client login at the top of every page.

See what it looks like for your calls.

Tell us where your leads come from. In a short call we’ll show you what an instant reply and real follow-up look like for your business.

See it working

Opens an email to yousef@getkeeppace.com